The processes described in this unit require quite a bit of practice, getting to know and consolidating certain skills. In order to be able to encode and decode language through the described processes, we use some useful modalities when working with people, which will equip you with new knowledge. The latter serves us especially when working with more demanding clients and in difficult conversations, where the field of micro-aggressions also belongs.
Knowledge, education and training in the field of emotional and social intelligence, as well as the skills derived from them, certainly serve as support. In the following topics, we will list some of the most important ones.